> ## Documentation Index
> Fetch the complete documentation index at: https://docs.lobbystack.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Overview

> Configure the opening line, default customer language, appointment changes, and default transfer number for your AI receptionist.

Open **Agent** > **AI settings** to edit the basic behavior used by the receptionist.

## Greeting

The greeting is the opening line your receptionist uses when answering a call or starting a conversation. Keep it short and specific.

Good greetings usually include the business name, a quick disclosure that the caller is speaking with the AI receptionist, and a simple offer to help.

| Business type | Example greeting                                                                                                      |
| ------------- | --------------------------------------------------------------------------------------------------------------------- |
| Dental clinic | Thanks for calling Bright Smile Dental. I'm the AI receptionist. How can I help?                                      |
| Salon         | Thanks for calling North Loop Salon. I can help with services, availability, and messages for the team.               |
| Home services | Thanks for calling Peak HVAC. I'm the AI receptionist. Are you calling about service, scheduling, or an urgent issue? |
| Restaurant    | Thanks for calling Maple Table. I can help with hours, reservations, and messages for the staff.                      |

<Steps>
  <Step title="Open AI settings">
    In the dashboard sidebar, go to **Agent** > **AI settings**.
  </Step>

  <Step title="Edit the greeting">
    Update the **Greeting** field.
  </Step>

  <Step title="Save">
    Click **Save** beside the greeting field.
  </Step>
</Steps>

## Default customer language

The **Default customer language** setting supports:

| Option  | Value |
| ------- | ----- |
| English | `en`  |
| French  | `fr`  |

Choose the fallback language your receptionist should use when the caller's language is unclear.

<Note>
  This setting is a fallback, not a limit on conversation language. The receptionist can respond in other languages when the caller's language is clear. Add greeting, knowledge, service, and rule content in the languages your callers are most likely to use.
</Note>

## Default transfer number

The **Default transfer number** is the phone number used when the receptionist performs a live handoff to a human.

Use a number that is answered during business hours. If different teams handle different requests, keep the default number as the safest general handoff and add rules for when a caller should be transferred.

<Steps>
  <Step title="Enter a number">
    Add a complete phone number in the transfer number field.
  </Step>

  <Step title="Save">
    Click **Save** beside the transfer number field.
  </Step>

  <Step title="Add rules if needed">
    Use **Agent** > **Rules** to describe when the receptionist should transfer, take a message, or ask for callback details.
  </Step>
</Steps>

<Note>
  Add a transfer number when you want live human handoff. Without one, the receptionist takes callback or follow-up details so your team can respond from the dashboard.
</Note>

## Appointment changes

Use **Appointment changes** to choose whether the AI receptionist can cancel or reschedule appointments automatically.

You can also require a one-time code before any appointment is changed.

<Card title="Learn about appointment changes" icon="calendar-clock" href="/agent/ai-settings/appointment-changes">
  See how LobbyStack confirms the customer, updates the calendar, and hands off uncertain requests to your team.
</Card>