> ## Documentation Index
> Fetch the complete documentation index at: https://docs.lobbystack.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Set your agent's name, greeting and voice

> Name your AI agent, write the opening line it uses on calls and chats, and pick the voice callers hear.

Open an agent from **Agents** in the sidebar. Its first page, **General**, holds what callers hear first under **Name, greeting and voice**.

## Name

The agent's **Name** tells your team which agent handled a call. Only your team sees it, in the dashboard and in the [Inbox](https://docs.lobbystack.com/dashboard/inbox.md). Callers never hear it, so pick a name that helps your team, such as `Weekend line` or `Downtown clinic`.

## Greeting

The greeting is the opening line your agent uses when it answers a call or starts a conversation. Keep it short and specific.

Good greetings usually include the business name, a short disclosure that the caller is speaking with the AI agent, and an offer to help.

| Business type | Example greeting |
| - | - |
| Dental clinic | Thanks for calling Bright Smile Dental. I'm the AI agent. How can I help? |
| Salon | Thanks for calling North Loop Salon. I can help with services, availability, and messages for the team. |
| Home services | Thanks for calling Peak HVAC. I'm the AI agent. Are you calling about service, scheduling, or an urgent issue? |
| Restaurant | Thanks for calling Maple Table. I can help with hours, reservations, and messages for the staff. |

**1. Open the agent**

Click **Agents** in the sidebar and open the agent. Its menu opens on **General**.

**2. Edit the greeting**

Click **Edit** beside **Greeting**, then change the text.

**3. Save**

Click **Save**.

If you haven't changed the greeting, it follows your [default customer language](https://docs.lobbystack.com/settings/business-details.md#default-customer-language) when you change it.

## Voice

**Voice** sets how your agent sounds on phone calls and on calls from your browser, including test calls. The row shows the current voice and how it sounds, such as Marin · Bright, quick. New agents start with Marin, or with the voice of the agent you added them from.

**1. Open the voice list**

On **General**, click **Change voice**. **Current** shows the voice in use, and **All voices** lists the others with their pitch and pace.

**2. Listen to a voice**

Click the play button next to a voice to hear it in your default customer language. Playing a voice doesn't select it.

**3. Save your choice**

Select the voice and click **Use this voice**.

New calls use the voice shortly after you save. A call already in progress keeps the voice it started with. To check the result, click **Test call** at the top of the page.

Owners and admins can change the voice. Viewers can see the current voice, but **Change voice** is turned off for them. If your business has **Activity only** access through a partner, your team doesn't see **Agents**.

You can choose from Alloy, Ash, Ballad, Beacon, Bossa, Cedar, Cinder, Coral, Delta, Echo, Gleam, Marin, Meridian, Quartz, Ripple, Sage, Shimmer, Stone, Tempo, Verse, Vesper, and Willow. In the [API](https://docs.lobbystack.com/api/overview.md), set `voice` on `PATCH /receptionist` to the name in lowercase, such as `cedar`. `/receptionist` changes the default agent.

## Related settings

* [Rules](https://docs.lobbystack.com/agent/rules.md): what the agent does on every channel, or on one
* [Calls and booking](https://docs.lobbystack.com/agent/calls-and-booking.md): transfers, Staff answers first, booking and appointment changes
* [Business details](https://docs.lobbystack.com/settings/business-details.md): the business summary, opening hours, languages and currency every agent shares


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