> ## Documentation Index
> Fetch the complete documentation index at: https://docs.lobbystack.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Knowledge

> Add text, documents, and website content so your receptionist can answer common business questions from accurate source material.

The **Knowledge** page is where you add information the receptionist can use when answering callers. Use it for facts that should be easy to retrieve: hours, location, parking, pricing notes, service descriptions, policies, intake requirements, and FAQs.

LobbyStack supports three knowledge sources: text entries, uploaded documents, and public website imports.

<Note>
  Hosted knowledge base is capped at 25 MB on Free, 100 MB on Starter, and 500 MB on Pro. The app also rejects individual document uploads larger than 10 MB.
</Note>

## Text entries

Text entries are best for short, authoritative facts.

| Entry title         | Good content                                                                                                            |
| ------------------- | ----------------------------------------------------------------------------------------------------------------------- |
| Holiday hours       | We are closed on statutory holidays. If a caller asks about a specific holiday, take a message so the team can confirm. |
| Parking             | Customers can use the lot behind the building. Street parking is also available on Pine Street after 6 PM.              |
| Cancellation policy | Please call at least 24 hours before the appointment to cancel or reschedule.                                           |
| New customer intake | New customers should bring ID, insurance information if relevant, and any referral or service notes they have.          |

<Steps>
  <Step title="Open Knowledge">
    Go to **Agent** > **Knowledge**.
  </Step>

  <Step title="Choose text">
    Click **Add Knowledge** and choose **Text**.
  </Step>

  <Step title="Add title and content">
    Use a short title and put the full answer in the content field.
  </Step>

  <Step title="Save">
    Click **Save**. The entry appears in the table.
  </Step>
</Steps>

## Document uploads

Use document uploads for PDFs, Word documents, text files, and Markdown files that contain useful caller-facing information.

| Limit           | Value                    |
| --------------- | ------------------------ |
| Supported types | PDF, DOCX, TXT, Markdown |
| Maximum size    | 10 MB per file           |

Uploaded documents enter a processing flow before they are ready. The table shows status values such as queued, indexing, ready, or error.

<Note>
  Keep uploaded documents caller-ready. Use current, approved material so the receptionist answers with the same information your team would share.
</Note>

## Website imports

Website import crawls a public URL and adds useful pages to the knowledge base. It is intended for public pages such as services, about, FAQ, hours, locations, menus, pricing, and contact pages.

Website import focuses on public, caller-facing pages and skips:

* Localhost, local network, or direct IP URLs.
* Pages behind a login.
* Low-signal pages such as checkout, cart, account, search, privacy, and terms pages.
* Static assets such as images, PDFs, spreadsheets, ZIP files, scripts, and stylesheets.

<Steps>
  <Step title="Open the website import dialog">
    Go to **Agent** > **Knowledge**, click **Add Knowledge**, and choose **Website**.
  </Step>

  <Step title="Enter a public URL">
    Paste the homepage or section URL you want LobbyStack to crawl.
  </Step>

  <Step title="Start import">
    Click **Import Website**. Imported pages appear as they finish processing.
  </Step>
</Steps>

## Manage entries

From the Knowledge table you can:

* Search entries.
* Open a row to view extracted document text.
* Disable an entry without deleting it.
* Re-enable a disabled entry.
* Delete an entry permanently.

<Tip>
  Prefer a smaller set of accurate entries over a large library of stale content. Caller-facing accuracy matters more than volume.
</Tip>