> ## Documentation Index
> Fetch the complete documentation index at: https://docs.lobbystack.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Services

> Add service entries so callers can understand what you offer and ask for the right appointment.

The **Services** page contains the appointment types or offerings your receptionist can discuss with callers. Services are managed with the same entry table pattern as Knowledge and Rules: a title, content, optional tags, status, and actions.

Service entries help LobbyStack explain what you offer, collect the right caller details, and guide appointment requests when your calendar is connected.

## Add a service

<Steps>
  <Step title="Open Services">
    Go to **Agent** > **Services**.
  </Step>

  <Step title="Add service">
    Click **Add Service**.
  </Step>

  <Step title="Describe the service">
    Enter a clear title, such as "Initial Consultation", and describe what the service includes. Add tags that match caller language if helpful.
  </Step>

  <Step title="Save">
    Click **Save**. The service appears in the Services table.
  </Step>
</Steps>

## Make services easier to book

Write service entries the way callers ask for them:

* Use the plain customer-facing service name.
* Include duration, eligibility, prep instructions, and pricing only when those details are stable.
* Add synonyms in tags when callers use different words for the same service.
* Keep unavailable or seasonal services disabled.

## Service examples

| Service               | Helpful details to include                                                                                          |
| --------------------- | ------------------------------------------------------------------------------------------------------------------- |
| Initial consultation  | Who it is for, typical duration, whether it can be booked online, and what the caller should prepare.               |
| Emergency repair      | What counts as urgent, whether same-day service is available, and when the receptionist should transfer the caller. |
| Follow-up appointment | Who should book it, how long it usually takes, and whether it must be with a specific team member.                  |
| Seasonal service      | The months it is offered, any booking window, and what callers should know before requesting it.                    |

## Calendar booking

Connect Google Calendar when you want LobbyStack to check availability and add bookings to your calendar.

<Card title="Connect Google Calendar" icon="calendar" href="/integrations/google-calendar">
  Connect a Google account and select the calendar LobbyStack should use for bookings.
</Card>