> ## Documentation Index
> Fetch the complete documentation index at: https://docs.lobbystack.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Review calls

> Use the Calls page to review inbound calls, outcomes, transcripts, recordings, and follow-up tasks.

The **Calls** page is the call history for your active business. It shows inbound calls handled by LobbyStack, including status, outcome, transcript availability, and recording availability.

<img src="https://mintcdn.com/lobbystack/WDbZN9WGgqnPwNva/images/screenshots/calls.png?fit=max&auto=format&n=WDbZN9WGgqnPwNva&q=85&s=a2c228b417486c2cdaa6bab6f1cbe825" alt="LobbyStack Calls page" width="3818" height="1978" data-path="images/screenshots/calls.png" />

*The Calls page lets operators review the call list, open details, and follow up from one place.*

## What the call list shows

Each row can include:

* Caller name or unknown caller label.
* Caller phone number.
* Purpose or outcome summary.
* Start time.
* Status and disposition.
* Transcript indicator.
* Audio playback when a recording is available.

The page header also shows how many calls are currently live.

## Search and filter

Use the search field to find calls by caller name, phone number, or outcome text. Use the status filter to narrow the list.

## Call detail view

Open a call to see three tabs:

| Tab            | What it shows                                                                                         |
| -------------- | ----------------------------------------------------------------------------------------------------- |
| **Transcript** | Saved caller and assistant turns when available.                                                      |
| **Recording**  | Audio player after call audio is uploaded, or a processing state while audio is still being prepared. |
| **Details**    | Outcome, follow-up task, call status, transfer status, and timing details.                            |

## Follow-up tasks

If the receptionist takes a callback or follow-up message during a call, the task appears on the call detail page. Operators can mark the task done from the dashboard.

## Recordings

LobbyStack stores a recording when call audio is available. While audio is still being prepared, the dashboard shows a processing state.

<Note>
  Recording playback appears after the call audio finishes processing. Use your workspace and compliance settings to manage recording and retention policy.
</Note>

## Outcomes

Call summaries can include outcomes such as:

* Appointment booked.
* Scheduling started but not completed.
* Message taken.
* Transfer completed, busy, or failed.
* Completed without a structured outcome.
* Failed, canceled, no-answer, or technical issue.