> ## Documentation Index
> Fetch the complete documentation index at: https://docs.lobbystack.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Manage contacts

> Review caller profiles, interaction history, appointments, blocking status, and SMS consent.

The **Contacts** page lists the people connected to your calls, messages, and appointments. Contacts are created automatically from phone interactions and are updated as new activity happens.

## Contact list

Each row can show:

* Contact name or unknown contact.
* Phone number and email if available.
* Activity counts for calls and messages.
* Appointment count.
* Last interaction time.
* Blocked status.

Use search to filter by name, phone number, or email.

## Contact detail

Open a contact to view:

| Tab              | What it shows                                                         |
| ---------------- | --------------------------------------------------------------------- |
| **Activity**     | Calls, SMS messages, and appointment activity in chronological order. |
| **Appointments** | Service, date and time, status, channel, and calendar sync state.     |
| **Details**      | Contact info, blocking state, SMS consent, and system metadata.       |

## Blocking contacts

Blocking a contact stops new SMS replies and causes new inbound calls from that contact to hang up immediately. You can unblock the contact later from the same menu.

## SMS consent

The contact detail page shows whether the contact is subscribed or opted out of SMS, when the consent state changed, and the source of that change when available.

## Deleting contacts

Contacts with linked conversations or appointments stay in place so activity history remains complete. Contacts without linked records can be deleted from the contact detail page.

<Note>
  Contact deletion is permanent. Linked conversations and appointments stay protected so your activity history remains intact.
</Note>