> ## Documentation Index
> Fetch the complete documentation index at: https://docs.lobbystack.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Home

> Use Home to see what happened recently, what needs attention, and what is coming up next.

The **Home** page is the daily operating view for your workspace. It brings together recent calls, follow-up tasks, upcoming appointments, and high-level activity so your team can decide what to handle next.

<img src="https://mintcdn.com/lobbystack/WDbZN9WGgqnPwNva/images/screenshots/dashboard.png?fit=max&auto=format&n=WDbZN9WGgqnPwNva&q=85&s=b8891dddb8e9021c8ff384b849bdf01e" alt="LobbyStack Home dashboard" width="3818" height="1978" data-path="images/screenshots/dashboard.png" />

*Use Home at the start of a shift to see what needs attention before opening individual calls or messages.*

## What Home shows

| Section             | What it is for                                                                           |
| ------------------- | ---------------------------------------------------------------------------------------- |
| **KPIs**            | Monthly counts for calls, messages, appointments, and contacts.                          |
| **Action required** | Follow-up tasks that still need a human response, such as callbacks or handoff requests. |
| **Upcoming**        | The next booked appointments on the calendar.                                            |
| **Calls per month** | A monthly call-volume chart based on saved call records.                                 |
| **Recent calls**    | The latest inbound call activity with caller, timing, and outcome details.               |

## Review follow-ups

<Steps>
  <Step title="Open Home">
    In the dashboard sidebar, go to **General** > **Home**.
  </Step>

  <Step title="Check Action required">
    Review callbacks, human handoff requests, and other follow-up items.
  </Step>

  <Step title="Open the related call">
    Select the item or open the related call from **Calls** to review the transcript, recording, and details.
  </Step>

  <Step title="Complete the task">
    After your team follows up, mark the task done from the call detail page.
  </Step>
</Steps>

## Use Home at the start of a shift

Start with **Action required**, then check **Upcoming** appointments, then scan **Recent calls** for anything unusual. This keeps the team focused on customers who need a response instead of making them search through every call and message.