> ## Documentation Index
> Fetch the complete documentation index at: https://docs.lobbystack.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Manage messages

> Review SMS conversations, send manual replies, attach files, and pause or resume AI automation for a thread.

The **Messages** page shows SMS conversations for the active business. It is where operators review inbound and outbound messages, reply manually, inspect attachments, and control AI handoff per conversation.

<img src="https://mintcdn.com/lobbystack/WDbZN9WGgqnPwNva/images/screenshots/messages.png?fit=max&auto=format&n=WDbZN9WGgqnPwNva&q=85&s=26c774417a00bd428d1654f4e35777c4" alt="LobbyStack Messages page" width="3818" height="1978" data-path="images/screenshots/messages.png" />

*Use Messages for active SMS conversations, manual replies, attachments, and AI handoff control.*

## Conversation list

The left panel shows conversations sorted by recent activity. Each item can show:

* Contact name or unknown contact.
* Last message preview.
* Attachment preview labels such as photo or document.
* Timestamp.
* Blocked status when the contact is blocked.

Use search to find conversations by contact or message content.

## Conversation thread

Open a conversation to see the message timeline. The thread can include:

* Inbound customer messages.
* Outbound AI or operator messages.
* Attachments.
* Delivery failure states.
* Session summaries.

## Send a manual reply

<Steps>
  <Step title="Open a conversation">
    Select an SMS conversation from the list.
  </Step>

  <Step title="Type a message">
    Use the composer at the bottom of the thread.
  </Step>

  <Step title="Attach files if needed">
    Add up to 3 attachments. Images and documents are supported.
  </Step>

  <Step title="Send">
    Click **Send**.
  </Step>
</Steps>

<Note>
  If a contact is blocked, the composer is disabled until the contact is unblocked from Contacts.
</Note>

## Pause or resume AI

The thread header lets operators pause AI replies for that conversation. A human reply also places the conversation into handoff mode. Resume AI when the conversation should return to automated handling.

## Attachments

Messages can include photos and documents. Image attachments may render as previews. Other files appear as attachment cards or links depending on delivery mode.