> ## Documentation Index
> Fetch the complete documentation index at: https://docs.lobbystack.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Forward your business line to LobbyStack

> Send calls from the number your customers already dial to your LobbyStack number, with codes and settings for 51 carriers and phone systems in the US and Canada.

Call forwarding sends calls from your current business line to your LobbyStack number, and your receptionist answers them. Customers keep dialing the number they know. You turn forwarding on with your phone carrier, from the phone your customers call.

The dashboard shows these steps with your number filled in. During the free trial, click **Set up forwarding** on **Home**. After you subscribe, click **Call forwarding guide** on the page that confirms your plan.

## Choose what to forward

| Option | What happens |
| - | - |
| **Calls you miss** | Your phone rings first. When you don't answer, your receptionist picks up. |
| **All calls** | Your receptionist answers every call, and your phone doesn't ring. |

Calls you miss covers three cases: you don't answer, you're on another call, or your phone is off or has no signal. Some carriers handle all three with one code, and others use one code for each case.

## Before you start

* Find your LobbyStack number in **Settings** > **Phone number**.
* The codes on this page use the example number (555) 123-4567. Replace `5551234567` with the 10 digits of your LobbyStack number.
* Some carriers want a 1 in front of the number, so their codes show `15551234567`. Keep the 1 and replace the 10 digits after it.

## Turn forwarding on with a code

**1. Dial the code**

On the phone your customers call, dial your carrier's code from the **Turn on** column. Some codes end without a number, such as `*72`. For those, the line asks for the number after you press Call: enter it in the format the table shows.

**2. Press Call**

A tone or a message confirms that forwarding is on.

**3. Dial the extra codes**

For calls you miss, some carriers split the cases into separate codes. Dial the **Busy** code to also forward calls that come in while you're on the phone. Dial the **Unreachable** code to also forward calls when your phone is off or has no signal.

To turn forwarding off later, dial the codes in the **Turn off** column.

## Turn forwarding on in settings

Some carriers and most business phone systems use a settings screen instead of a code.

**1. Open the settings**

Open the menu path from the **Turn on** column. Depending on the carrier, it's on your phone, in the carrier's app, or on its website.

**2. Set the forwarding number**

Forward unanswered calls, or all calls, to your LobbyStack number, then save.

To turn forwarding off later, go back to the same menu.

## Forward calls you miss

> [!NOTE]
>
> On an iPhone, turn off Live Voicemail in your Phone settings. Otherwise it picks up before your receptionist can.

### US mobile

| Carrier | Turn on | Turn off | Notes |
| - | - | - | - |
| Verizon | `*715551234567` | `*73` | |
| AT\&T | `**61*5551234567#` Busy: `**67*5551234567#` Unreachable: `**62*5551234567#` | `##61#`, `##67#`, `##62#` | |
| T-Mobile | `**61*15551234567#` Busy: `**67*15551234567#` Unreachable: `**62*15551234567#` | `##004#` | |
| Metro by T-Mobile | `**61*15551234567#` Busy: `**67*15551234567#` Unreachable: `**62*15551234567#` | `##004#` | |
| UScellular (now T-Mobile) | `**61*15551234567#` Busy: `**67*15551234567#` Unreachable: `**62*15551234567#` | `##004#` | |
| Mint Mobile | `**61*15551234567#` Busy: `**67*15551234567#` Unreachable: `**62*15551234567#` | `##61#`, `##67#`, `##62#` | |
| Cricket Wireless | `**61*5551234567#` Busy: `**67*5551234567#` Unreachable: `**62*5551234567#` | `##61#`, `##67#`, `##62#` | |
| Consumer Cellular | `**61*5551234567#` Busy: `**67*5551234567#` Unreachable: `**62*5551234567#` | `##61#`, `##67#`, `##62#` | |
| Boost Mobile | Boost Mobile doesn't offer forwarding for missed calls only. Use **All calls** instead, or ask Boost Mobile to forward unanswered calls to your LobbyStack number. | | |
| Visible | `*715551234567` | `*73` | |
| Xfinity Mobile | `*715551234567` | `*73` | |
| Spectrum Mobile | `*715551234567` | `*73` | |
| Straight Talk | `*715551234567` | `*73` | |
| Total Wireless | `*715551234567` | `*73` | |
| Tracfone | `*715551234567` | `*73` | |
| US Mobile (Warp) | `*715551234567` | `*73` | |
| US Mobile (Light Speed) | `**61*5551234567#` Busy: `**67*5551234567#` Unreachable: `**62*5551234567#` | `##61#`, `##67#`, `##62#` | |
| US Mobile (Dark Star) | `*61*5551234567#` Busy: `*67*5551234567#` Unreachable: `*62*5551234567#` | `##61#`, `##67#`, `##62#` | |
| Google Fi | Google Fi doesn't offer forwarding for missed calls only. Use **All calls** instead, or ask Google Fi to forward unanswered calls to your LobbyStack number. | | |

### Canadian mobile

| Carrier | Turn on | Turn off | Notes |
| - | - | - | - |
| Bell | **Phone app** > **Settings** > **Call forwarding** > **Forward when unanswered** | In the same menu | These steps are for Android phones. On an iPhone, ask Bell to turn it on for you. If forwarding doesn't turn on, ask Bell to add call forwarding to your plan. |
| Rogers | `*61*5551234567#` Busy: `*67*5551234567#` Unreachable: `*62*5551234567#` | `##61#`, `##67#`, `##62#` | If you have Rogers voicemail, ask Rogers to remove it. Missed calls can't forward while it's on. If forwarding doesn't turn on, ask Rogers to add call forwarding to your plan. |
| Telus | `*004*5551234567#` | `#004#` | If forwarding doesn't turn on, ask Telus to add call forwarding to your plan. |
| Fido | `*61*5551234567#` Busy: `*67*5551234567#` Unreachable: `*62*5551234567#` | `##61#`, `##67#`, `##62#` | If you have Fido voicemail, ask Fido to remove it. Missed calls can't forward while it's on. If forwarding doesn't turn on, ask Fido to add call forwarding to your plan. |
| Koodo | `*61*5551234567#` Busy: `*67*5551234567#` Unreachable: `*62*5551234567#` | `#61#`, `#67#`, `#62#` | If forwarding doesn't turn on, ask Koodo to add call forwarding to your plan. |
| Virgin Plus | **Phone app** > **Settings** > **Call forwarding** > **Forward when unanswered** | In the same menu | These steps are for Android phones. On an iPhone, ask Virgin Plus to turn it on for you. If forwarding doesn't turn on, ask Virgin Plus to add call forwarding to your plan. |
| Freedom Mobile | `*61*5551234567#` Busy: `*67*5551234567#` Unreachable: `*62*5551234567#` | `#61#`, `#67#`, `#62#` | |
| Vidéotron | **Phone app** > **Settings** > **Call forwarding** > **Forward when unanswered** | In the same menu | These steps are for Android phones. On an iPhone, ask Vidéotron to turn it on for you. If forwarding doesn't turn on, ask Vidéotron to add call forwarding to your plan. |
| Public Mobile | `*004*5551234567#` | `#004#` | |
| Chatr | `*61*5551234567#` Busy: `*67*5551234567#` Unreachable: `*62*5551234567#` | `##61#`, `##67#`, `##62#` | If you have Chatr voicemail, ask Chatr to remove it. Missed calls can't forward while it's on. |
| SaskTel | `*004*5551234567#` | `#004#` | If forwarding doesn't turn on, ask SaskTel to add call forwarding to your plan. |
| Eastlink | `*004*5551234567#` | `##004#` | If forwarding doesn't turn on, ask Eastlink to add call forwarding to your plan. |
| Lucky Mobile | Lucky Mobile doesn't offer forwarding for missed calls only. Use **All calls** instead, or ask Lucky Mobile to forward unanswered calls to your LobbyStack number. | | |

### Landlines

| Carrier | Turn on | Turn off | Notes |
| - | - | - | - |
| US landline (AT\&T, Verizon, Spectrum, Xfinity) | `*925551234567` Busy: `*905551234567` | `*93`, `*91` | If forwarding doesn't turn on, ask your phone company to add call forwarding to your plan. |
| Canadian landline (Rogers, SaskTel, Eastlink) | `*925551234567` Busy: `*905551234567` | `*93`, `*91` | If you have voicemail on this line, ask your phone company to remove it. Missed calls can't forward while it's on. If forwarding doesn't turn on, ask your phone company to add call forwarding to your plan. |
| Bell Home Phone | Bell Home Phone doesn't offer forwarding for missed calls only. Use **All calls** instead, or ask Bell Home Phone to forward unanswered calls to your LobbyStack number. | | |
| Telus Home Phone | Telus Home Phone doesn't offer forwarding for missed calls only. Use **All calls** instead, or ask Telus Home Phone to forward unanswered calls to your LobbyStack number. | | |

### Business phone systems

| Phone system | Turn on | Turn off | Notes |
| - | - | - | - |
| RingCentral | **Settings** > **Phone** > **Call handling** > **Work hours** > **Missed calls** > **Forward to external number** | In the same menu | |
| Google Voice | **Admin console** > **Apps** > **Google Workspace** > **Google Voice** > **Ring groups** > **Unanswered calls** > **Forward the caller** | In the same menu | Only an admin of your Google Voice account can change this. |
| Vonage Business | **app.vonage.com** > **Settings** > **Call Forwarding** > **Follow Me** | In the same menu | |
| Dialpad | **Admin Settings** > **Office** > **Main Line** > **Call Routing** > **Operators** > **Fallback Options** | In the same menu | Only an admin of your Dialpad account can change this. |
| Quo (OpenPhone) | **Settings** > **Phone numbers** > **Edit call flow** > **Forward call (after Ring users)** | In the same menu | |
| Ooma Office | **Settings** > **Call Handling** > **Ring devices in a specific order** | In the same menu | |
| Grasshopper | **Extensions** > **Edit** > **Add a forwarding number** > **In order, just once** | In the same menu | |
| Nextiva | **Call settings** > **Forwarding** > **When Unanswered** | In the same menu | |
| 8x8 | **Settings** > **Account settings** > **Call forwarding rules** > **When you do not answer** | In the same menu | |
| Zoom Phone | **Settings** > **Phone** > **Voicemail and forwarding** > **When a call goes unanswered** > **Forward to External Contacts** | In the same menu | |
| Microsoft Teams Phone | **Settings** > **Calls** > **Call handling and forwarding** > **If unanswered** | In the same menu | |
| GoTo Connect | **Settings** > **Voice** > **Find me follow me** > **No answer, send to** > **External** | In the same menu | |
| Verizon One Talk | `**925551234567#` Busy: `**905551234567#` | `**920`, `**900` | |
| Spectrum Business Voice | `*92`, then enter `15551234567` when asked Busy: `*90`, then enter `15551234567` when asked | `*93`, `*91` | |
| Comcast Business Voice | `*92`, then enter `5551234567` when asked Busy: `*90`, then enter `5551234567` when asked | `*93`, `*91` | |

If your phone system lets you pick a ring time, 15 to 20 seconds gives you about four rings before your receptionist answers.

## Forward all calls

### US mobile

| Carrier | Turn on | Turn off | Notes |
| - | - | - | - |
| Verizon | `*725551234567` | `*73` | |
| AT\&T | `**21*5551234567#` | `##21#` | |
| T-Mobile | `**21*15551234567#` | `##21#` | |
| Metro by T-Mobile | `**21*15551234567#` | `##21#` | |
| UScellular (now T-Mobile) | `**21*15551234567#` | `##21#` | |
| Mint Mobile | `**21*15551234567#` | `##21#` | |
| Cricket Wireless | `**21*5551234567#` | `##21#` | |
| Consumer Cellular | `**21*5551234567#` | `##21#` | |
| Boost Mobile | **Phone settings** > **Call forwarding** > **Always forward** | In the same menu | |
| Visible | `*725551234567` | `*73` | |
| Xfinity Mobile | `*725551234567` | `*73` | |
| Spectrum Mobile | `*725551234567` | `*73` | |
| Straight Talk | `*725551234567` | `*73` | |
| Total Wireless | `*725551234567` | `*73` | |
| Tracfone | `*725551234567` | `*73` | |
| US Mobile (Warp) | `*725551234567` | `*73` | |
| US Mobile (Light Speed) | `**21*5551234567#` | `##21#` | |
| US Mobile (Dark Star) | `*21*5551234567#` | `#21#` | |
| Google Fi | **Google Fi app** > **Phone settings** > **Call forwarding** > **Always forward** | In the same menu | Google Fi sends a code to your LobbyStack number before it forwards. Choose to get the code by phone call, then read it in that call's transcript under **Calls**. |

### Canadian mobile

| Carrier | Turn on | Turn off | Notes |
| - | - | - | - |
| Bell | **Phone settings** > **Call forwarding** > **Always forward** | In the same menu | If forwarding doesn't turn on, ask Bell to add call forwarding to your plan. |
| Rogers | `*21*5551234567#` | `##21#` | If forwarding doesn't turn on, ask Rogers to add call forwarding to your plan. |
| Telus | `*21*5551234567#` | `#21#` | If forwarding doesn't turn on, ask Telus to add call forwarding to your plan. |
| Fido | `*21*5551234567#` | `##21#` | If forwarding doesn't turn on, ask Fido to add call forwarding to your plan. |
| Koodo | `*21*5551234567#` | `#21#` | If forwarding doesn't turn on, ask Koodo to add call forwarding to your plan. |
| Virgin Plus | **Phone settings** > **Call forwarding** > **Always forward** | In the same menu | If forwarding doesn't turn on, ask Virgin Plus to add call forwarding to your plan. |
| Freedom Mobile | `*21*5551234567#` | `#21#` | |
| Vidéotron | **Phone settings** > **Call forwarding** > **Always forward** | In the same menu | If forwarding doesn't turn on, ask Vidéotron to add call forwarding to your plan. |
| Public Mobile | `*21*5551234567#` | `#21#` | |
| Chatr | `*21*5551234567#` | `##21#` | |
| SaskTel | `*21*5551234567#` | `#21#` | If forwarding doesn't turn on, ask SaskTel to add call forwarding to your plan. |
| Eastlink | `*21*5551234567#` | `##21#` | If forwarding doesn't turn on, ask Eastlink to add call forwarding to your plan. |
| Lucky Mobile | Lucky Mobile doesn't list a way to forward all calls. Ask Lucky Mobile to forward your calls to your LobbyStack number. | | |

### Landlines

| Carrier | Turn on | Turn off | Notes |
| - | - | - | - |
| US landline (AT\&T, Verizon, Spectrum, Xfinity) | `*725551234567` | `*73` | If forwarding doesn't turn on, ask your phone company to add call forwarding to your plan. |
| Canadian landline (Rogers, SaskTel, Eastlink) | `*725551234567` | `*73` | If forwarding doesn't turn on, ask your phone company to add call forwarding to your plan. |
| Bell Home Phone | `*725551234567` | `*73` | If forwarding doesn't turn on, ask Bell Home Phone to add call forwarding to your plan. |
| Telus Home Phone | `*725551234567` | `*73` | If forwarding doesn't turn on, ask Telus Home Phone to add call forwarding to your plan. |

### Business phone systems

| Phone system | Turn on | Turn off | Notes |
| - | - | - | - |
| RingCentral | **Profile picture** > **Incoming call rules** > **Forward all calls** | In the same menu | |
| Google Voice | **voice.google.com** > **Settings** > **Calls** > **Call forwarding** | In the same menu | Google Voice sends a code to your LobbyStack number before it forwards. Choose to get the code by phone call, then read it in that call's transcript under **Calls**. |
| Vonage Business | **app.vonage.com** > **Settings** > **Call Forwarding** > **Forward All Calls** | In the same menu | |
| Dialpad | **Admin Settings** > **Office** > **Main Line** > **Call Routing** > **No operator** | In the same menu | Only an admin of your Dialpad account can change this. |
| Quo (OpenPhone) | **Settings** > **Phone numbers** > **Edit call flow** > **Forward all calls** | In the same menu | |
| Ooma Office | `*72`, then enter `5551234567` when asked | `*74` | |
| Grasshopper | **Extensions** > **Edit** > **Add a forwarding number** | In the same menu | |
| Nextiva | `*72`, then enter `5551234567` when asked | `*73` | |
| 8x8 | **Settings** > **Account settings** > **Call forwarding rules** > **Always** | In the same menu | |
| Zoom Phone | Zoom Phone doesn't list a way to forward all calls. Ask Zoom Phone to forward your calls to your LobbyStack number. | | |
| Microsoft Teams Phone | **Settings** > **Calls** > **Call handling and forwarding** > **Forward my calls** | In the same menu | |
| GoTo Connect | **Settings** > **Voice** > **Find me follow me** > **Ring Step** | In the same menu | |
| Verizon One Talk | `**725551234567#` | `**73` | |
| Spectrum Business Voice | `*7215551234567#` | `*73` | |
| Comcast Business Voice | `*72`, then enter `5551234567` when asked | `*73` | |

## Test forwarding

Call your business number from another phone. If you forward calls you miss, let it ring. Your receptionist should answer.

## If your carrier isn't listed

Ask your carrier to forward unanswered calls, or all your calls, to your LobbyStack number.


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