> ## Documentation Index
> Fetch the complete documentation index at: https://docs.lobbystack.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Configure workspace notifications

> Choose which call, message, calendar, and provider events send email or SMS alerts to your team.

The **Settings** > **Notifications** page controls alerts for the active business. You can enable email, SMS, or both for events that need staff attention.

## Choose notification channels

Enable the channels your team monitors:

* **Email**: Sends alerts to the account email address
* **SMS**: Sends urgent alerts to the verified operator phone number

SMS alerts require explicit consent. Review [SMS alerts and consent](/integrations/sms) before enabling them.

## Choose alert events

LobbyStack can notify your team about:

* A voice message that requires a callback
* A new message in a paused SMS conversation
* A new website chat that needs attention
* A failed customer SMS notification
* A calendar synchronization issue
* A failed live-call transfer
* A failed AI reply

Enable alerts that require a person to act. Keep routine delivery events disabled if your team does not need them.

## Apply the settings

LobbyStack saves each channel or event change when you make it. Confirm that the account email and verified phone number belong to someone responsible for the workspace.