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The Services page contains the appointment types or offerings your receptionist can discuss with callers. Services are managed with the same entry table pattern as Knowledge and Rules: a title, content, optional tags, status, and actions. Service entries help LobbyStack explain what you offer, collect the right caller details, and guide appointment requests when your calendar is connected.

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Add a service

1

Open Services

Go to Agent > Services.
2

Add service

Click Add Service.
3

Describe the service

Enter a clear title, such as “Initial Consultation”, and describe what the service includes. Add tags that match caller language if helpful.
4

Save

Click Save. The service appears in the Services table.

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Make services easier to book

Write service entries the way callers ask for them:
  • Use the plain customer-facing service name.
  • Include duration, eligibility, prep instructions, and pricing only when those details are stable.
  • Add synonyms in tags when callers use different words for the same service.
  • Keep unavailable or seasonal services disabled.

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Service examples

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Calendar booking

Connect Google Calendar when you want LobbyStack to check availability and add bookings to your calendar.

Connect Google Calendar

Connect a Google account and select the calendar LobbyStack should use for bookings.