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The Contacts page lists the people connected to your calls, messages, and appointments. Contacts are created automatically from phone interactions and are updated as new activity happens.

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Contact list

Each row can show:
  • Contact name or unknown contact.
  • Phone number and email if available.
  • Activity counts for calls and messages.
  • Appointment count.
  • Last interaction time.
  • Blocked status.
Use search to filter by name, phone number, or email.

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Contact detail

Open a contact to view:

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Blocking contacts

Blocking a contact stops new SMS replies and causes new inbound calls from that contact to hang up immediately. You can unblock the contact later from the same menu. The contact detail page shows whether the contact is subscribed or opted out of SMS, when the consent state changed, and the source of that change when available.

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Keypad PIN

When AI settings require a keypad PIN to change appointments, callers type the PIN saved on their contact on the phone keypad. On the Details tab, admins and owners can set a PIN, set a new one, or remove it. The tab shows whether the contact has a PIN, when it was set, and whether it’s locked after too many wrong tries. LobbyStack can’t show a saved PIN, so give the customer the PIN when you set it. See Configure appointment changes.

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Deleting contacts

Contacts with linked conversations or appointments stay in place so activity history remains complete. Contacts without linked records can be deleted from the contact detail page.
Contact deletion is permanent. Linked conversations and appointments stay protected so your activity history remains intact.