Forward your business line to LobbyStack

Call forwarding sends calls from your current business line to your LobbyStack number, and your receptionist answers them. Customers keep dialing the number they know. You turn forwarding on with your phone carrier, from the phone your customers call. The dashboard shows these steps with your number filled in. During the free trial, click Set up forwarding on Home. After you subscribe, click Call forwarding guide on the page that confirms your plan.

Choose what to forward

Option	What happens
Calls you miss	Your phone rings first. When you don’t answer, your receptionist picks up.
All calls	Your receptionist answers every call, and your phone doesn’t ring.

Calls you miss covers three cases: you don’t answer, you’re on another call, or your phone is off or has no signal. Some carriers handle all three with one code, and others use one code for each case.

Before you start

Find your LobbyStack number in Settings > Phone number.
The codes on this page use the example number (555) 123-4567. Replace 5551234567 with the 10 digits of your LobbyStack number.
Some carriers want a 1 in front of the number, so their codes show 15551234567. Keep the 1 and replace the 10 digits after it.

Turn forwarding on with a code

Dial the code

On the phone your customers call, dial your carrier’s code from the Turn on column. Some codes end without a number, such as *72. For those, the line asks for the number after you press Call: enter it in the format the table shows.

Press Call

A tone or a message confirms that forwarding is on.

Dial the extra codes

For calls you miss, some carriers split the cases into separate codes. Dial the Busy code to also forward calls that come in while you’re on the phone. Dial the Unreachable code to also forward calls when your phone is off or has no signal.

To turn forwarding off later, dial the codes in the Turn off column.

Turn forwarding on in settings

Some carriers and most business phone systems use a settings screen instead of a code.

Open the settings

Open the menu path from the Turn on column. Depending on the carrier, it’s on your phone, in the carrier’s app, or on its website.

Set the forwarding number

Forward unanswered calls, or all calls, to your LobbyStack number, then save.

To turn forwarding off later, go back to the same menu.

Forward calls you miss

On an iPhone, turn off Live Voicemail in your Phone settings. Otherwise it picks up before your receptionist can.

US mobile

Carrier	Turn on	Turn off
Verizon	`*715551234567`	`*73`
AT&T	`*615551234567#` Busy: `*675551234567#` Unreachable: `*625551234567#`	`##61#`, `##67#`, `##62#`
T-Mobile	`*6115551234567#` Busy: `*6715551234567#` Unreachable: `*6215551234567#`	`##004#`
Metro by T-Mobile	`*6115551234567#` Busy: `*6715551234567#` Unreachable: `*6215551234567#`	`##004#`
UScellular (now T-Mobile)	`*6115551234567#` Busy: `*6715551234567#` Unreachable: `*6215551234567#`	`##004#`
Mint Mobile	`*6115551234567#` Busy: `*6715551234567#` Unreachable: `*6215551234567#`	`##61#`, `##67#`, `##62#`
Cricket Wireless	`*615551234567#` Busy: `*675551234567#` Unreachable: `*625551234567#`	`##61#`, `##67#`, `##62#`
Consumer Cellular	`*615551234567#` Busy: `*675551234567#` Unreachable: `*625551234567#`	`##61#`, `##67#`, `##62#`
Boost Mobile	Boost Mobile doesn’t offer forwarding for missed calls only. Use All calls instead, or ask Boost Mobile to forward unanswered calls to your LobbyStack number.
Visible	`*715551234567`	`*73`
Xfinity Mobile	`*715551234567`	`*73`
Spectrum Mobile	`*715551234567`	`*73`
Straight Talk	`*715551234567`	`*73`
Total Wireless	`*715551234567`	`*73`
Tracfone	`*715551234567`	`*73`
US Mobile (Warp)	`*715551234567`	`*73`
US Mobile (Light Speed)	`*615551234567#` Busy: `*675551234567#` Unreachable: `*625551234567#`	`##61#`, `##67#`, `##62#`
US Mobile (Dark Star)	`615551234567#` Busy: `675551234567#` Unreachable: `625551234567#`	`##61#`, `##67#`, `##62#`
Google Fi	Google Fi doesn’t offer forwarding for missed calls only. Use All calls instead, or ask Google Fi to forward unanswered calls to your LobbyStack number.

Canadian mobile

Carrier	Turn on	Turn off	Notes
Bell	Phone app > Settings > Call forwarding > Forward when unanswered	In the same menu	These steps are for Android phones. On an iPhone, ask Bell to turn it on for you. If forwarding doesn’t turn on, ask Bell to add call forwarding to your plan.
Rogers	`615551234567#` Busy: `675551234567#` Unreachable: `625551234567#`	`##61#`, `##67#`, `##62#`	If you have Rogers voicemail, ask Rogers to remove it. Missed calls can’t forward while it’s on. If forwarding doesn’t turn on, ask Rogers to add call forwarding to your plan.
Telus	`0045551234567#`	`#004#`	If forwarding doesn’t turn on, ask Telus to add call forwarding to your plan.
Fido	`615551234567#` Busy: `675551234567#` Unreachable: `625551234567#`	`##61#`, `##67#`, `##62#`	If you have Fido voicemail, ask Fido to remove it. Missed calls can’t forward while it’s on. If forwarding doesn’t turn on, ask Fido to add call forwarding to your plan.
Koodo	`615551234567#` Busy: `675551234567#` Unreachable: `625551234567#`	`#61#`, `#67#`, `#62#`	If forwarding doesn’t turn on, ask Koodo to add call forwarding to your plan.
Virgin Plus	Phone app > Settings > Call forwarding > Forward when unanswered	In the same menu	These steps are for Android phones. On an iPhone, ask Virgin Plus to turn it on for you. If forwarding doesn’t turn on, ask Virgin Plus to add call forwarding to your plan.
Freedom Mobile	`615551234567#` Busy: `675551234567#` Unreachable: `625551234567#`	`#61#`, `#67#`, `#62#`
Vidéotron	Phone app > Settings > Call forwarding > Forward when unanswered	In the same menu	These steps are for Android phones. On an iPhone, ask Vidéotron to turn it on for you. If forwarding doesn’t turn on, ask Vidéotron to add call forwarding to your plan.
Public Mobile	`0045551234567#`	`#004#`
Chatr	`615551234567#` Busy: `675551234567#` Unreachable: `625551234567#`	`##61#`, `##67#`, `##62#`	If you have Chatr voicemail, ask Chatr to remove it. Missed calls can’t forward while it’s on.
SaskTel	`0045551234567#`	`#004#`	If forwarding doesn’t turn on, ask SaskTel to add call forwarding to your plan.
Eastlink	`0045551234567#`	`##004#`	If forwarding doesn’t turn on, ask Eastlink to add call forwarding to your plan.
Lucky Mobile	Lucky Mobile doesn’t offer forwarding for missed calls only. Use All calls instead, or ask Lucky Mobile to forward unanswered calls to your LobbyStack number.

Landlines

Carrier	Turn on	Turn off	Notes
US landline (AT&T, Verizon, Spectrum, Xfinity)	`925551234567` Busy: `905551234567`	`93`, `91`	If forwarding doesn’t turn on, ask your phone company to add call forwarding to your plan.
Canadian landline (Rogers, SaskTel, Eastlink)	`925551234567` Busy: `905551234567`	`93`, `91`	If you have voicemail on this line, ask your phone company to remove it. Missed calls can’t forward while it’s on. If forwarding doesn’t turn on, ask your phone company to add call forwarding to your plan.
Bell Home Phone	Bell Home Phone doesn’t offer forwarding for missed calls only. Use All calls instead, or ask Bell Home Phone to forward unanswered calls to your LobbyStack number.
Telus Home Phone	Telus Home Phone doesn’t offer forwarding for missed calls only. Use All calls instead, or ask Telus Home Phone to forward unanswered calls to your LobbyStack number.

Business phone systems

Phone system	Turn on	Turn off	Notes
RingCentral	Settings > Phone > Call handling > Work hours > Missed calls > Forward to external number	In the same menu
Google Voice	Admin console > Apps > Google Workspace > Google Voice > Ring groups > Unanswered calls > Forward the caller	In the same menu	Only an admin of your Google Voice account can change this.
Vonage Business	app.vonage.com > Settings > Call Forwarding > Follow Me	In the same menu
Dialpad	Admin Settings > Office > Main Line > Call Routing > Operators > Fallback Options	In the same menu	Only an admin of your Dialpad account can change this.
Quo (OpenPhone)	Settings > Phone numbers > Edit call flow > Forward call (after Ring users)	In the same menu
Ooma Office	Settings > Call Handling > Ring devices in a specific order	In the same menu
Grasshopper	Extensions > Edit > Add a forwarding number > In order, just once	In the same menu
Nextiva	Call settings > Forwarding > When Unanswered	In the same menu
8x8	Settings > Account settings > Call forwarding rules > When you do not answer	In the same menu
Zoom Phone	Settings > Phone > Voicemail and forwarding > When a call goes unanswered > Forward to External Contacts	In the same menu
Microsoft Teams Phone	Settings > Calls > Call handling and forwarding > If unanswered	In the same menu
GoTo Connect	Settings > Voice > Find me follow me > No answer, send to > External	In the same menu
Verizon One Talk	`925551234567#` Busy: `905551234567#`	`920`, `900`
Spectrum Business Voice	`92`, then enter `15551234567` when asked Busy: `90`, then enter `15551234567` when asked	`93`, `91`
Comcast Business Voice	`92`, then enter `5551234567` when asked Busy: `90`, then enter `5551234567` when asked	`93`, `91`

If your phone system lets you pick a ring time, 15 to 20 seconds gives you about four rings before your receptionist answers.

Forward all calls

US mobile

Carrier	Turn on	Turn off	Notes
Verizon	`*725551234567`	`*73`
AT&T	`*215551234567#`	`##21#`
T-Mobile	`*2115551234567#`	`##21#`
Metro by T-Mobile	`*2115551234567#`	`##21#`
UScellular (now T-Mobile)	`*2115551234567#`	`##21#`
Mint Mobile	`*2115551234567#`	`##21#`
Cricket Wireless	`*215551234567#`	`##21#`
Consumer Cellular	`*215551234567#`	`##21#`
Boost Mobile	Phone settings > Call forwarding > Always forward	In the same menu
Visible	`*725551234567`	`*73`
Xfinity Mobile	`*725551234567`	`*73`
Spectrum Mobile	`*725551234567`	`*73`
Straight Talk	`*725551234567`	`*73`
Total Wireless	`*725551234567`	`*73`
Tracfone	`*725551234567`	`*73`
US Mobile (Warp)	`*725551234567`	`*73`
US Mobile (Light Speed)	`*215551234567#`	`##21#`
US Mobile (Dark Star)	`215551234567#`	`#21#`
Google Fi	Google Fi app > Phone settings > Call forwarding > Always forward	In the same menu	Google Fi sends a code to your LobbyStack number before it forwards. Choose to get the code by phone call, then read it in that call’s transcript under Calls.

Canadian mobile

Carrier	Turn on	Turn off	Notes
Bell	Phone settings > Call forwarding > Always forward	In the same menu	If forwarding doesn’t turn on, ask Bell to add call forwarding to your plan.
Rogers	`215551234567#`	`##21#`	If forwarding doesn’t turn on, ask Rogers to add call forwarding to your plan.
Telus	`215551234567#`	`#21#`	If forwarding doesn’t turn on, ask Telus to add call forwarding to your plan.
Fido	`215551234567#`	`##21#`	If forwarding doesn’t turn on, ask Fido to add call forwarding to your plan.
Koodo	`215551234567#`	`#21#`	If forwarding doesn’t turn on, ask Koodo to add call forwarding to your plan.
Virgin Plus	Phone settings > Call forwarding > Always forward	In the same menu	If forwarding doesn’t turn on, ask Virgin Plus to add call forwarding to your plan.
Freedom Mobile	`215551234567#`	`#21#`
Vidéotron	Phone settings > Call forwarding > Always forward	In the same menu	If forwarding doesn’t turn on, ask Vidéotron to add call forwarding to your plan.
Public Mobile	`215551234567#`	`#21#`
Chatr	`215551234567#`	`##21#`
SaskTel	`215551234567#`	`#21#`	If forwarding doesn’t turn on, ask SaskTel to add call forwarding to your plan.
Eastlink	`215551234567#`	`##21#`	If forwarding doesn’t turn on, ask Eastlink to add call forwarding to your plan.
Lucky Mobile	Lucky Mobile doesn’t list a way to forward all calls. Ask Lucky Mobile to forward your calls to your LobbyStack number.

Landlines

Carrier	Turn on	Turn off	Notes
US landline (AT&T, Verizon, Spectrum, Xfinity)	`*725551234567`	`*73`	If forwarding doesn’t turn on, ask your phone company to add call forwarding to your plan.
Canadian landline (Rogers, SaskTel, Eastlink)	`*725551234567`	`*73`	If forwarding doesn’t turn on, ask your phone company to add call forwarding to your plan.
Bell Home Phone	`*725551234567`	`*73`	If forwarding doesn’t turn on, ask Bell Home Phone to add call forwarding to your plan.
Telus Home Phone	`*725551234567`	`*73`	If forwarding doesn’t turn on, ask Telus Home Phone to add call forwarding to your plan.

Business phone systems

Phone system	Turn on	Turn off	Notes
RingCentral	Profile picture > Incoming call rules > Forward all calls	In the same menu
Google Voice	voice.google.com > Settings > Calls > Call forwarding	In the same menu	Google Voice sends a code to your LobbyStack number before it forwards. Choose to get the code by phone call, then read it in that call’s transcript under Calls.
Vonage Business	app.vonage.com > Settings > Call Forwarding > Forward All Calls	In the same menu
Dialpad	Admin Settings > Office > Main Line > Call Routing > No operator	In the same menu	Only an admin of your Dialpad account can change this.
Quo (OpenPhone)	Settings > Phone numbers > Edit call flow > Forward all calls	In the same menu
Ooma Office	`*72`, then enter `5551234567` when asked	`*74`
Grasshopper	Extensions > Edit > Add a forwarding number	In the same menu
Nextiva	`*72`, then enter `5551234567` when asked	`*73`
8x8	Settings > Account settings > Call forwarding rules > Always	In the same menu
Zoom Phone	Zoom Phone doesn’t list a way to forward all calls. Ask Zoom Phone to forward your calls to your LobbyStack number.
Microsoft Teams Phone	Settings > Calls > Call handling and forwarding > Forward my calls	In the same menu
GoTo Connect	Settings > Voice > Find me follow me > Ring Step	In the same menu
Verizon One Talk	`**725551234567#`	`**73`
Spectrum Business Voice	`*7215551234567#`	`*73`
Comcast Business Voice	`*72`, then enter `5551234567` when asked	`*73`

Test forwarding

Call your business number from another phone. If you forward calls you miss, let it ring. Your receptionist should answer.

If your carrier isn’t listed

Ask your carrier to forward unanswered calls, or all your calls, to your LobbyStack number.

Get started

General

Agent

Manage

API

AI assistants

API reference

Self-hosting

Forward your business line to LobbyStack

Choose what to forward

Before you start

Turn forwarding on with a code

Turn forwarding on in settings

Forward calls you miss

US mobile

Canadian mobile

Landlines

Business phone systems

Forward all calls

US mobile

Canadian mobile

Landlines

Business phone systems

Test forwarding

If your carrier isn’t listed

​Choose what to forward

​Before you start

​Turn forwarding on with a code

​Turn forwarding on in settings

​Forward calls you miss

​US mobile

​Canadian mobile

​Landlines

​Business phone systems

​Forward all calls

​US mobile

​Canadian mobile

​Landlines

​Business phone systems

​Test forwarding

​If your carrier isn’t listed

Choose what to forward

Before you start

Turn forwarding on with a code

Turn forwarding on in settings

Forward calls you miss

US mobile

Canadian mobile

Landlines

Business phone systems

Forward all calls

US mobile

Canadian mobile

Landlines

Business phone systems

Test forwarding

If your carrier isn’t listed