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The Analytics page helps you understand how customers are using your receptionist. It summarizes weekly activity and shows whether calls, messages, appointments, and average call duration are moving up or down. LobbyStack Analytics page Analytics helps you spot workload changes and decide where to tune your agent or follow-up process.

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What Analytics shows

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Review performance

1

Open Analytics

In the dashboard sidebar, go to Manage > Analytics.
2

Check weekly movement

Look at the metric cards to see whether call, message, appointment, and duration trends changed from the previous week.
3

Review outcomes

Use Call outcomes to see whether calls are completing, transferring, or being missed.
4

Compare channels

Use Channels to understand how much activity is coming through voice, SMS, and other sources.

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Weekly review routine

  1. Start with the metric cards to see what changed.
  2. Review Call outcomes for missed, failed, or transfer-heavy patterns.
  3. Open Calls for examples behind the trend.
  4. Update Knowledge or Rules when callers are repeatedly asking about the same topic.
  5. Recheck Analytics after the next busy period to see whether the change helped.

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When to use it

Use Analytics when you want to understand workload, spot changes in caller behavior, or decide whether your agent setup needs adjustment. For individual conversations, use Calls, Messages, and Contacts.