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You choose your LobbyStack phone number during setup, after you verify your mobile number. When someone calls that number, your AI receptionist answers. Without a paid plan, the number is free for 14 days. Starter and Pro include one number.

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What a dedicated number is

A dedicated number is a real phone number assigned exclusively to your business on LobbyStack. Callers dial it like any other phone number. The AI receptionist answers, greets them, and handles the call based on your settings. You can use the number as your primary business line or keep your existing number and forward calls to it. Calls that reach the LobbyStack number are handled by your AI receptionist.

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Choose your number during setup

The number steps come after you talk to your receptionist on a browser test call.
1

Verify your mobile number

Pick your phone’s country and enter your mobile number. Enter the 6-digit code LobbyStack texts you.Your LobbyStack number comes from the country you pick. LobbyStack can’t verify internet (VoIP) numbers.
2

Pick a number

Choose a number from the list. To see numbers in another area, enter an area code and click Search.
3

Call your number

Call the number from any phone. Your AI receptionist answers.
If LobbyStack doesn’t sell numbers in your country yet, ask for an email on the number step, and keep testing your receptionist with browser calls. See which countries have numbers.

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Free trial number

Without a paid plan, your number is free for 14 days, and you don’t need a card. The trial follows these rules:
  • Trial numbers are available in the United States and Canada.
  • The trial ends at the end of day 14 in your business’s time zone. Day 1 is the day you get the number.
  • The trial includes the Free plan’s 30 voice minutes. When they run out, LobbyStack forwards calls to the mobile number you verified until you upgrade.
  • During the trial, your receptionist transfers calls only to the mobile number you verified.
  • Upgrade to Starter or Pro during the trial to keep the same number.
  • Each business, account, and verified phone number gets one trial.
  • LobbyStack emails you on day 10, on day 13, and the day after the trial ends.
When the trial ends, your receptionist stops answering calls to the number. Subscribe to Starter or Pro to keep the number, and your receptionist answers again. LobbyStack releases the number about a month after you got it. If you skipped the number during setup, click Choose my number in Settings > Phone number to start the trial. Home shows the same button after your first test call. Only owners and admins can choose a number.

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Using your existing business number

Callers don’t have to learn a new number. Forward your current business line to your LobbyStack number, and your receptionist answers the calls that reach it. You choose whether to forward only the calls you miss or every call.

Forward your calls

Find the code or settings for your carrier, and test that forwarding works.

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Your number after a paid plan ends

When your paid plan ends, you keep your number for 30 more days, then LobbyStack releases it. LobbyStack emails you when you cancel and again three days before the release. Subscribe again before the release date to keep the number.

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Number porting

The fastest way to keep your existing business number is call forwarding: callers dial the number they already know, and forwarded calls reach your LobbyStack receptionist. If you need number porting instead, contact the team so we can review the best path for your carrier and region.