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Starter and Pro plans include a dedicated phone number. When someone calls that number, your AI receptionist answers. Free plans can try LobbyStack with dashboard test calls; upgrade when you are ready to go live on a public number.

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What a dedicated number is

A dedicated number is a real phone number assigned exclusively to your business on LobbyStack. Callers dial it like any other phone number. The AI receptionist answers, greets them, and handles the call based on your settings. You can use the number as your primary business line or keep your existing number and forward calls to it. Calls that reach the LobbyStack number are handled by your AI receptionist.

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Claiming your number during onboarding

Number selection happens after you choose a paid plan during onboarding. Free plan users skip this step and can upgrade later from Settings → Plan.
1

Choose a paid plan

Select Starter or Pro and complete checkout. LobbyStack then unlocks the phone-number step.
2

Review the suggested number

LobbyStack automatically suggests a local number based on the area code of the mobile number you verified. The suggestion is displayed with the number itself, its locality, and its region.If the suggested number looks right for your area, you can accept it and move on.
3

Search for a different number (optional)

If you want a different number, click Pick a different number. A picker opens with three search options:
  • City — Enter a city name to find local numbers in that market. LobbyStack pre-fills the city detected from your verified phone.
  • Area code — Enter a three-digit area code to search for numbers in that specific region.
  • Toll-free — Find a toll-free number (for example, 800 or 888) if you prefer a number that is not tied to a specific geography.
Enter your search term and click Search to see available numbers. Select any number from the list to make it your choice.
4

Confirm your number

Once you have selected the number you want, click Continue. LobbyStack reserves the number for your account. It cannot be claimed by anyone else after this point.Your AI receptionist begins answering calls on this number immediately.

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Using your existing business number

If callers already know your existing business phone number, you do not have to ask them to dial a new one. Instead, set up call forwarding on your current number to route calls to your LobbyStack number. Most phone carriers and VoIP providers support forwarding in their account settings or via a short code.
To forward calls, log in to your current phone carrier or VoIP provider and set the forwarding destination to your LobbyStack number. The exact steps depend on your provider. Contact your carrier if you are unsure how to enable forwarding.
Once forwarding is active, callers dial your existing number as usual and those forwarded calls reach your AI receptionist.

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Free plan and number reclaim

Free plans do not include a dedicated business number. If you already have a number and your account is on Free, LobbyStack schedules that number for release after a 30-day grace period. Upgrade to Starter or Pro before the release date to keep it.

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Number porting

The fastest way to keep your existing business number is call forwarding: callers dial the number they already know, and forwarded calls reach your LobbyStack receptionist. If you need number porting instead, contact the team so we can review the best path for your carrier and region.