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The Home page is the daily operating view for your workspace. It brings together recent calls, follow-up tasks, upcoming appointments, and high-level activity so your team can decide what to handle next. LobbyStack Home dashboard Use Home at the start of a shift to see what needs attention before opening individual calls or messages.

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What home shows

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Review follow-ups

1

Open Home

In the dashboard sidebar, go to General > Home.
2

Check Action required

Review callbacks, human handoff requests, and other follow-up items.
3

Open the related call

Select the item or open the related call from Calls to review the transcript, recording, and details.
4

Complete the task

After your team follows up, mark the task done from the call detail page.

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Set up call forwarding

During the free trial, the setup card on Home asks you to send your missed calls to your trial number. Click Set up forwarding, choose Calls you miss or All calls, and pick your carrier. LobbyStack shows the codes or settings for that carrier with your number filled in. The same steps are in the call forwarding guide.

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Use home at the start of a shift

Start with Action required, then check Upcoming appointments, then scan Recent calls for anything unusual. This keeps the team focused on customers who need a response instead of making them search through every call and message.