Update a knowledge entry
Changes an entry’s text, labels or priority, or turns it off or back on. An FAQ stays an FAQ: its title is the question and its content the answer.
Authorizations
An API key from Settings > API keys (lsk_...), which acts on its own business, or a platform key from the PLATFORM_API_KEYS setting (lsp_...), which onboards and manages businesses. Scopes: business:read, business:write, calls:read, contacts:read, contacts:write, appointments:read, appointments:write, messages:read, knowledge:read, knowledge:write, webhooks:manage, billing:manage, phone_numbers:manage, team:manage, businesses:create, users:create. Only platform keys can hold businesses:create and users:create.
Headers
The business a platform key acts on. Required with a platform key. A per-business key may leave it out; if it sends one, it must be the key's own business.
Path Parameters
The knowledge entry id.
Body
The entry's title, or an FAQ's question.
1 - 300The entry's text, or an FAQ's answer.
1 - 20000Replaces the entry's labels. faq is reserved, because it marks an FAQ, so it is ignored here: an entry keeps its type.
1001 - 255-100 <= x <= 100false stops the receptionist answering from the entry without deleting it.
Response
OK
A text entry or FAQ the receptionist answers from.