The Settings > Usage page shows hosted usage for the current billing period. Usage resets at the start of each period.
Usage metrics
| Metric | Meaning |
|---|
| Voice minutes | Time spent on live voice calls. |
| Alert SMS segments | SMS notification segments sent by the system. |
| Outbound calls | Outbound call attempts, such as live transfer attempts. |
| AI SMS segments | Metered SMS segments for AI SMS conversations when the add-on is active. |
| Knowledge base | Stored knowledge content size. |
Included usage
| Metric | Free | Starter | Pro |
|---|
| Voice minutes | 30 min | 150 min | 500 min |
| Alert SMS segments | 10 | 50 | 200 |
| Outbound calls | 2 attempts | 20 attempts | 100 attempts |
| Knowledge base | 100 MB | 2 GB | 10 GB |
| AI SMS segments | Upgrade to Pro add-on | Upgrade to Pro add-on | Metered add-on |
How limits work
Free hosted workspaces include a set usage pool for each billing period. When an included pool is used up, that usage type pauses until the next period or until the workspace upgrades.
Starter and Pro support billable overages for voice, alert SMS, and outbound call attempts. Knowledge base has a fixed plan allowance; remove old content or upgrade before adding more after the allowance is full.
Overage rates
| Usage type | Starter | Pro |
|---|
| Voice | $0.20 per extra minute | $0.18 per extra minute |
| Alert SMS | $0.02 per extra segment | $0.02 per extra segment |
| Outbound calls | $0.02 per extra attempt | $0.02 per extra attempt |
View usage
Open Settings
In the dashboard, open Settings.
Open Usage
Select Usage from the settings sidebar.
Review included usage
Check current usage, remaining quota, usage status, and reset timing.
Review pay-as-you-go usage
On Starter or Pro, review estimated overage counts and cost for the current period.
Displayed overage amounts are estimates for the current period until the final invoice is created.
