Plans at a glance
| Feature | Free | Pro | Enterprise |
|---|---|---|---|
| Monthly price | $0 | $15/mo | Custom |
| Voice minutes included | 10 min | 80 min | Custom |
| Overage rate (voice) | — | $0.18/min | Custom |
| Outbound call attempts | 2 | 20 | Custom |
| Overage rate (outbound) | — | $0.02/attempt | Custom |
| Alert SMS segments | 10 | 50 | Custom |
| Overage rate (alert SMS) | — | $0.02/segment | Custom |
| Knowledge storage | 100 MB | 2 GB | Custom |
| Two-way AI SMS | Not included | Add-on available | Custom |
| Support | Community | Priority email | Dedicated implementation |
| Phone numbers | 1 dedicated | 1 dedicated | Multiple |
| Hosting | Managed cloud | Managed cloud | Cloud or self-hosted |
Free plan usage is capped — calls stop when you reach your included quota. There are no overage charges on Free. Upgrade to Pro to continue receiving calls without interruption and unlock usage-based billing. See Understanding usage and billing for details.
Free
The Free plan is designed to let you experience LobbyStack with real calls before committing to a subscription. No credit card is required to sign up. What’s included:- Dedicated phone number
- 24/7 call answering
- Caller details and message capture
- Knowledge base answers
- Unlimited appointment booking
- Unlimited contacts
- Unlimited call history and recordings
- Caller profiles and notes
- Unlimited call summaries and transcripts
- Google Calendar and Outlook integrations
- Missed-call follow-up
- Website knowledge import
- Urgent call handoff
- After-hours answering
- Community support
- 10 voice minutes
- 2 outbound call attempts
- 10 alert SMS segments
- 100 MB knowledge storage
Pro
Pro is built for businesses running LobbyStack in production. At $15/month you get 80 included voice minutes plus usage-based billing so you never hit a hard wall — your receptionist keeps answering calls and you pay for what you actually use. Everything in Free, plus:- 80 voice minutes included, then $0.18/min
- 20 outbound call attempts included, then $0.02/attempt
- 50 alert SMS segments included, then $0.02/segment
- 2 GB knowledge storage
- Two-way AI SMS add-on eligibility
- Priority email support
Enterprise
Enterprise is for businesses that need multiple dedicated numbers, multi-location routing, or custom deployment arrangements. Pricing is custom and tailored to your usage and infrastructure requirements. Everything in Pro, plus:- Multiple dedicated phone numbers
- Multi-location routing
- Custom fallback and escalation rules
- Cloud or self-hosted deployment planning
- Data retention guidance
- Dedicated implementation support
- Custom voice, SMS, outbound, and storage limits
Frequently asked questions
How does Pro pricing work?
How does Pro pricing work?
Pro is 0.18/minute for voice, 0.02 per alert SMS segment. The optional two-way AI SMS add-on is 19 one-time setup fee, then $0.03 per AI SMS segment.
Can I switch plans or cancel anytime?
Can I switch plans or cancel anytime?
Yes. Upgrade, downgrade, or cancel your plan at any time from Settings → Billing. When you downgrade, you keep your current plan until the end of the billing period. There are no cancellation fees.
Can I use LobbyStack for free?
Can I use LobbyStack for free?
Yes. The Free plan lets you start without a monthly subscription. It includes 10 voice minutes, 2 outbound call attempts, and 10 alert SMS segments per month. When your quota is reached, calls stop until the next billing period. Upgrade to Pro for higher limits and usage-based billing so calls never stop.
What features are available today?
What features are available today?
LobbyStack answers calls, captures caller details, handles business questions from your knowledge base, qualifies leads, books appointments, routes urgent callers, sends call summaries by SMS or email, and supports recordings, transcripts, Google Calendar, Outlook, and multilingual conversations.
What payment processor does LobbyStack use?
What payment processor does LobbyStack use?
LobbyStack billing is powered by Polar. When you upgrade or manage your subscription, you are redirected to a Polar-hosted checkout or customer portal. Your payment details are handled by Polar and are never stored in LobbyStack directly.