The Basic Settings page is the first stop when configuring your receptionist. Here you set the greeting message that plays the moment a call is answered, choose the default language for the conversation, and provide a phone number the receptionist can warm-transfer callers to when a situation calls for human attention.
Greeting message
The greeting is the first thing a caller hears. Keep it friendly, brief, and representative of your brand. Something like “Thanks for calling Bright Smile Dental — I’m your AI receptionist. How can I help you today?” works well.
How to update your greeting
Open Basic Settings
In the dashboard sidebar, go to Receptionist, then click Basic Settings.
Edit the greeting field
Find the Greeting field at the top of the page and type your new greeting message. There is no character limit, but shorter greetings (one to two sentences) lead to a better caller experience.
Save your changes
Click Save next to the greeting field. A confirmation message appears briefly when the save succeeds.
Your greeting is a good place to set caller expectations. If your AI receptionist can book appointments, mention it: “I can also schedule appointments for you.”
Default language
The Default Language selector lets you choose whether your receptionist opens conversations in English or French. This controls the language used for the greeting and initial prompts.
| Option | Value |
|---|
| English | en |
| French | fr |
Automatic language detection
Beyond the default, your receptionist detects the language a caller is speaking and switches automatically. LobbyStack supports English, French, Spanish, and more at runtime — no additional configuration is required. If a caller responds in Spanish, the receptionist continues the conversation in Spanish regardless of your default setting.
Automatic language detection happens at the start of each call. The default language you configure is the fallback used before the caller speaks.
Transfer phone number
The Transfer Number is the phone number your receptionist dials when it needs to connect a caller to a human — for example, when a caller indicates an emergency, requests a person by name, or when your rules require escalation.
Enter a valid phone number in the Transfer Number field and click Save. You can leave this field blank if you do not want to enable warm transfers, but callers who ask for a human will instead be offered a message or callback.
If you leave the transfer number empty, your receptionist cannot perform a live warm transfer. Make sure your call-handling rules account for this — for example, by directing urgent callers to leave a message or receive a callback.
