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The Receptionist section of your LobbyStack dashboard is where you teach your AI receptionist how to represent your business on every call. From here you control how it greets callers, what it knows about your business, how it handles edge cases like urgent calls and after-hours inquiries, and which appointment types it can book. Changes you make here do not affect calls already in progress. LobbyStack takes a snapshot of your configuration at the start of each new call, so any setting you save takes effect the next time someone dials in.

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What’s in this section

Greeting and language

Set the opening message callers hear, choose your default language, and configure the transfer number for urgent handoffs.

Call handling rules

Define when to escalate, transfer, take a message, or resolve — and how your receptionist behaves after hours.

Knowledge base

Add FAQs, upload documents, and import your website so your receptionist can answer questions accurately.

Services and booking

Define your appointment types so callers can book in real time during a call.

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How configuration changes take effect

LobbyStack uses a snapshot-based approach to keep live calls stable. When a call begins, the system captures a point-in-time snapshot of your receptionist’s profile — including your greeting, language, rules, and knowledge. Any edits you save in the dashboard apply to the next call, not to calls already in progress. This means you can update your configuration at any time without worrying about disrupting a caller mid-conversation.