Skip to main content
The bell beside the workspace name, at the top of the sidebar, lists what needs your attention in the active workspace. A dot on the bell means you have something unread. On a phone, open Menu: the bell sits beside the workspace name, and the Menu tab shows a dot while anything is unread. Calls, texts, chats and bookings don’t appear here. Find them in the Inbox and on Home.

​
What the bell lists

Items that need action come first:
  • Your free trial ends in 4 days or tomorrow, or it ended
  • Your trial minutes are used up, or your workspace used 80% or all of its minutes this month
  • A payment failed, or your plan ends at the end of the period
  • A phone number purchase failed, a number is about to be released, or a number was released
  • A calendar connection stopped syncing
  • Instagram needs reconnecting
  • LobbyStack turned off a webhook endpoint because every delivery failed for a day
  • A website import failed
Updates follow, newest first: a website import finished, a call reached your agent through call forwarding for the first time, a teammate accepted your invite, or LobbyStack added a feature. Each person sees the items their role lets them act on. Owners and admins see billing and setup items. Everyone sees product updates.

​
Open an item

  1. Click the bell.
  2. Click an item. LobbyStack marks it read and opens the page where you fix or check it, such as Business > Knowledge for a failed website import.
An item that needs action stays in the list after you read it, until the problem is fixed. A failed payment, for example, stays until your card works again.

​
Mark everything read

Click Mark all as read at the top of the list. The dot goes away for you; your teammates keep their own unread items.