Business summary
The business summary is what your agent tells callers when they ask what the business does or offers. It reads the summary before every call. You don’t have to write it. When you add your website or documents in Knowledge, AI writes a summary of two to four sentences from them, in your default customer language. It rewrites the summary a few minutes after your knowledge changes, and only when the content changed. To write your own, click Edit beside Business summary, change the text, and click Save. AI never changes a summary you wrote. To go back to an AI summary, click Edit, then Rewrite with AI. AI rewrites the summary from your knowledge and tells you when it’s done. If your knowledge doesn’t say what the business does yet, the summary stays as it was.Opening hours
Your agents book appointments only inside your opening hours. With instant booking on and no hours set, an agent can’t offer a time. It takes the caller’s request as a message for your team instead, and the agent’s booking settings show a warning until you add hours. You don’t have to type them in. When your website or documents state your hours, AI fills in Opening hours a few minutes after your knowledge changes. It reads hours in any language and saves a lunch break as two windows on the same day. It only uses hours your sources state, and a note above the hours tells you to check them. To set the hours yourself, turn each day on or off and enter its times. Click Add hours for a second window around a break, then click Save hours. AI never changes hours you saved here or through the API. For holidays and other times you’re closed, click Add closure and enter when you close and reopen. Use your business timezone, then click Save hours. Your agents won’t book appointments during a closure. They tell callers the business is closed then and offer another day.Default customer language
Calls open in your Default customer language: your agent greets callers in it. When a caller asks for another language or speaks one, your agent switches to it. It can talk with callers in more than 70 languages. The Default customer language setting supports:
Choose the language most of your callers speak. An agent whose greeting you haven’t changed switches to the default greeting in the new language.
Add greeting, knowledge, service, and rule content in the languages your callers are most likely to use.