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Settings > Notifications, under Your account, controls the alerts you get for the active workspace. You can enable email, SMS, or both for events that need staff attention.

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Choose notification channels

Enable the channels your team monitors:
  • Email: Sends alerts to the account email address
  • SMS: Sends urgent alerts to the verified operator phone number
SMS alerts require explicit consent. Review SMS alerts and consent before enabling them.

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Choose alert events

LobbyStack can notify your team about:
  • A call your agent answered, with the caller, the time, the length and the summary. It’s on by default.
  • A voice message that requires a callback
  • A new text message sent to your business number
  • A new website chat that needs attention
  • A website visitor asking for a person, when live chat with your team is on
  • A failed customer SMS notification
  • A calendar synchronization issue
  • A failed live-call transfer
The call email links to the call in your dashboard. Uncheck Call answered to stop it. Enable alerts that require a person to act. Keep routine delivery events disabled if your team does not need them.

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Apply the settings

LobbyStack saves each channel or event change when you make it. Confirm that the account email and verified phone number belong to someone responsible for the workspace.